During the COVID-19 pandemic, some companies, like Hyundai in its Korean showrooms, used ________ to guide customers with masking protocols and procedures.

Using social robots in showroom settings during the COVID-19 pandemic provided a unique and effective way for companies like Hyundai to ensure customer safety while maintaining an engaging customer experience. These robots can be programmed to deliver information clearly and consistently, guiding customers on masking protocols and social distancing guidelines.

Social robots can interact with customers in real-time, providing essential health and safety information without human interaction, which is particularly important during a health crisis. This use of technology not only helped to reinforce safety measures but also showcased a company's commitment to innovation and customer care during challenging times.

While traditional signage, in-store associates, and social media influencers can also contribute to effective communication, they don't offer the same level of interactivity and responsiveness as social robots, which can enhance customer experience in a more modern and engaging way.