Which of the following is NOT included in the list of questions managers and researchers want answered about defensive marketing?

The focus of defensive marketing is primarily on identifying and mitigating threats to a company's market position. Managers and researchers typically seek to understand potential threats to market share, current customer needs, and anticipated competitive actions, as all these factors help in formulating strategies to protect or adapt the business in a competitive environment.

By contrast, the question regarding which aspects of service are most important for increasing market share does not align with the defensive marketing perspective. Instead, that question leans more towards offensive marketing strategies, looking to expand market share rather than defend against potential losses. In defensive marketing, the emphasis is on understanding vulnerabilities and addressing them effectively, rather than focusing on growth opportunities related to service enhancements. Thus, identifying what service aspects can boost market share is not a priority within the context of defensive marketing concerns.